FAQs

Frequently asked questions

Who is PT Progression for?
Any athlete or non-athlete struggling to heal from an injury, ongoing pain, or a physical impairment. We often treat people who can't get results elsewhere or keep re-injuring themselves, people who want to know exactly how to prevent further injury and get back to full function and performance.
What should I expect from the process?
It starts with a thorough initial consultation designed to determine what's going on. From there, we decide together whether traditional physical therapy, athletic development, or golf performance is the right entry point for your current needs.
Why choose PT Progression?
A proven hands-on system that gets results, in a clean, private rehabilitation and performance studio in the heart of South Natick on Route 16, next to Elm Bank. Years of treating everyone from acutely injured clients to high-school and college athletes means we know what each individual needs to perform, and to keep doing their sport or hobby pain-free.
Do you take health insurance?
We're an out-of-network, fee-for-service provider, meaning we don't work directly with any insurance company. Some PPO plans reimburse a substantial portion of out-of-network physical therapy after any deductible; coverage varies widely by plan. If yours reimburses, we provide a Super Bill to submit, and HSA/FSA funds typically apply. Our Pricing page has the five questions to ask your insurer to find out exactly what your plan covers.
Why don't you take insurance?
The in-network model doesn't allow the individual attention and detailed treatment our Doctors of Physical Therapy provide. Staying out-of-network is what makes full-session, one-on-one care possible.
What happens at my first visit?
A thorough full-body evaluation, movement assessment, hands-on treatment, and education, so you leave understanding your body and how you move. Your therapist will also get to know you as a person and your personal goals.
How do follow-up appointments work?
Frequency is based on your evaluation findings and your needs. Our model gives us the flexibility to cater to your goals rather than an insurer's template. Sessions combine manual therapy bodywork, corrective exercise, and strategies for home management.
Do I need a prescription or referral from my doctor?
No. Massachusetts has direct access, meaning you can see a physical therapist directly. Our Doctors' advanced training allows them to evaluate and treat, and to refer you to a licensed medical practitioner if your condition lies outside the scope of physical therapy.
Do you offer dry needling?
Yes. Our Doctors of Physical Therapy are certified in Functional Dry Needling, and needling is a regular part of our manual-therapy toolkit, often paired with gentle electrical stimulation (e-stim) to help activate deep stabilizing muscles that are difficult to target with exercise alone. It's always one component of a broader plan, never a standalone fix.
What is dry needling, and does it hurt?
Dry needling uses very thin monofilament needles to release trigger points and stimulate deep muscles that aren't firing well. Most people feel a brief muscle twitch rather than pain, and some notice mild soreness for about 24 hours afterward, similar to a workout. Your therapist walks you through it and adjusts to your comfort at every step.
What hands-on techniques do you use?
Joint mobilization and manipulation, soft-tissue and myofascial release, assisted stretching, dry needling, cupping, Graston Technique, and blood flow restriction training, matched to what your evaluation shows, not applied off a menu.
Can I pay with HSA or FSA funds?
Yes. HSA and FSA funds typically apply to physical therapy services. Combined with any PPO out-of-network reimbursement via a Super Bill, many clients meaningfully offset the session cost. Details on our Pricing page.
Where are you located, and is there parking?
We're at 10 Eliot St (Route 16) in South Natick, next to Elm Bank, with free on-site parking.
What's the cancellation and no-show policy?
Please give 24-hour notice to cancel. Cancellations under 24 hours incur a fee; no-shows are charged the full service price. Extenuating circumstances are always reviewed individually.
Will sessions substitute my normal workouts?
Yes. Sessions are designed to build the strength, mobility, and cardiovascular fitness to return to sport or activity without restriction. Many clients start rehabilitating an acute injury and transition during treatment into customized training. That progression is our specialty.

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